A taxi company operated an outdated voice dispatch system for a fleet of about 60 vehicles. They wanted to upgrade to an electronic dispatch system in order to respond quickly to calls, monitor the fleet, track clients and allow for cashless payments—all with the click of a button.
The client had outdated computer equipment and their entire system needed a big overhaul in a short amount of time. There were major compatibility issues with respect to hardware and software working together. Many different vendors were involved in the project, each having their own time lines for implementation. Most challenging for the taxi company, they had no computer professionals on staff who could sort through all the technical language.
Plexis held a meeting with the different vendors and key staff from the taxi company. We established and confirmed the technical details in order to make sure that all the equipment we were supplying met the proper specifications. We explained to the client, in plain English, how the different stages of the project would progress. Plexis worked with our suppliers to make sure that the equipment arrived on time so all project deadlines were met. We followed up with a maintenance agreement so that the new system would be maintained on a proactive basis, ensuring maximum client uptime.
Response times and efficiency have improved and their customer service capabilities are first-rate. The client has better control over their whole environment and the stability of their network has minimized problems. The on-going maintenance not only keeps their systems updated and problem free, but it also gives them the security of knowing we are close by if they ever do need us.